Privacy
Privacy
This page explains what Trivex Cloudworks LTD stores about the clients of Trivex Server Rooms and about visitors to this website, why we store it, and how to ask us about it.
Who is responsible
The controller of the personal data described here is Trivex Cloudworks LTD ("Trivex", "we"). Trivex runs the server rooms, the client portal at rooms.code-stack.tech and this website.
This website
- This website sets no cookies and runs no analytics or tracking of any kind.
- It loads nothing from other websites: its fonts, images and code all come from this site.
- The server that sends you these pages keeps two log files for this website only. The access log records, for each request, your IP address, the date and time, the page requested (with the type of request and the HTTP version), the response status, the size of the response and the description your browser gives of itself, and nothing else. The error log records problems the server meets, and an entry can include your IP address, the full address you requested and the address of the page you came from. Both logs are kept for about 14 days and then deleted automatically, and only administrators of that server can read them. If the hosting provider keeps backup copies of the server, copies of these logs inside those backups follow the provider's own schedule.
When you contact us
If you call us or send a WhatsApp message, we receive your phone number and whatever you tell us, and we use them to answer you. WhatsApp is a service of another company, and its own privacy terms apply to messages sent through it.
What we store about clients
When you rent a room, we store:
- your portal username, and, if given, an optional display name and contact note;
- your portal password, only as a one-way hash, never in readable form;
- the price and payment records for your room. You pay by mobile money, outside this site; Trivex records only the amount, the date, the months covered and a note. We never store or ask for mobile money PINs or account credentials, nor any card or bank details;
- your room name and its SSH port;
- your SSH public key (the public half only; your private key never leaves your computer);
- activity logs: sign-ins to the portal, the actions taken in it, and the IP addresses they came from;
- the backups of your room: an automatic backup every week, each kept for 4 weeks, and any backups you make yourself from the portal (up to 3);
- nightly backups of the portal database, which hold the account details above (the last 14 are kept).
The client portal cookie
The client portal uses one session cookie. It is needed to keep you signed in, and it is not used for tracking or advertising.
What is inside your room
Other clients cannot see your room. As the server operator, Trivex can technically reach any room. We look inside your room only when you ask us to, or when we need to fix a problem.
Why we use this data
- to set up your room and let only you sign in to it;
- to run the client portal and its backups;
- to keep a record of what you pay and which months it covers;
- to answer your questions and fix problems;
- to protect the service, for example against repeated failed sign-ins.
Sharing
We do not sell your data.
Where it is stored
The rooms, the portal and their backups run on servers that Trivex rents from hosting providers. The client portal, client account data and backups are stored on servers in the European Union.
How long we keep it
Client data is kept while the service runs. When the service ends, the owner deletes the client's portal account and contact details. Weekly room backups are deleted automatically after 4 weeks. Nightly backups of the portal database are kept for the last 14 nights and then deleted automatically. Payment records and activity logs are kept as business and security records. No fixed deletion date has been set for them.
Your requests
To ask what we hold about you, or to ask us to correct or delete it, call us or send a WhatsApp message on +250 791 432 477.